How do I revise and amend a process to meet business
goals?
For
this exercise you will need to do a little bit of research. You can do this
as an individual, or you might join up with a few colleagues and share your
results.
The
basic information can be found in the following text:
Redesigning the Organisation with Information
Systems , Chapter 10, Managing the Digital Firm, Management Information Systems,
Seventh Edition, Laudon & Laudon, Prentice Hall, p311-316, ISBN 0-13-033066-3.
However
this is only a starting point and you are advised to look further for other
resources, such as alternative texts or on the internet.
Once
you have completed your research and made some notes, try the review questions
below.
As
a guide, this piece of learning should take about two hours to complete.
Review Questions
Test your understanding of this topic with the following questions.
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Why should businesses
consider Business Process Reengineering? |
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Describe the steps
needed for effective process reengineering. |
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What is workflow management?
Give an example. |
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What is TQM? |
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What is benchmarking?
Why is it important? |
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How can information
systems assist the attainment of TQM? |
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