How might an organisation's employees react to the introduction
of new business processes?
For
this exercise you will need to do a little bit of research. You can do this
as an individual, or you might join up with a few colleagues and share your
results.
The
basic information can be found in the following text:
Understanding the Business Value of
Systems and Managing Change, Chapter 11, Managing the Digital Firm, Management
Information Systems, Seventh Edition, Laudon &
Laudon, Prentice Hall, p348-360, ISBN 0-13-033066-3.
However
this is only a starting point and you are advised to look further for other
resources, such as alternative texts or on the internet.
Once
you have completed your research and made some notes, try the review questions
below.
As
a guide, this piece of learning should take about two hours to complete.
Review Questions
Test your understanding of this topic with the following questions.
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Which are the areas
where new systems fail? Give a brief explanation of each area. |
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Describe what is meant
by the 'user-designer communication gap'. |
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How does complexity
and risk affect the implementation of new systems? |
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What is meant by the
term 'business process re-engineering'? |
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