How do I identify critical business processes?
For
this exercise you will need to do a little bit of research. You can do this
as an individual, or you might join up with a few colleagues and share your
results.
The
basic information can be found in the following text:
Information Systems in the Enterprise,
Chapter 2, Managing the Digital Firm, Management Information Systems, Seventh
Edition, Laudon & Laudon, Prentice Hall, p38-50, ISBN 0-13-033066-3.
However
this is only a starting point and you are advised to look further for other
resources, such as alternative texts or on the internet.
Once
you have completed your research and made some notes, try the review questions
below.
As
a guide, this piece of learning should take about two hours to complete.
Review Questions
Test your understanding of this topic with the following questions.
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Describe what is meant
by the term 'operational-level system'. |
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What are the six major
types of system? Give a brief explanation of each. |
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Investigate a common
Transaction Processing System (TPS). Explain the process using the diagram
notation of your choice. Does the system require
input from more than one department? How important to the organisation
is this process? Could the organisation function without this process?
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What is the relation
between critical business processes and an organisation's ability to
satisfy its customers? Which area of an organisation
would you suggest improvements to first? |
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