TASKS FOR "MANAGING INFORMATION AND KNOWLEDGE IN AN E-BUSINESS"

Task 1: How is an Information and Knowledge Management Infrastructure developed?

You need to think about how the University captures knowledge:

  • What databases does the University use to capture "knowledge"?
  • Make sure you mean knowledge and not just data or information

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Task 2: Enterprise Resource Planning (ERP) Systems

A number of technology standards (such as CORBA and COM) are important for the future development of e-Businesses.

  • What problems lie ahead for an e-Business that chooses one of these standards over the other?

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Task 3: Customer Relationship Management (CRM) systems

Think about customer relationship management systems:

  • What problems are posed by the collecting of information on customers?

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Task 4: Tools for Knowledge Management

Think about tools used for knowledge management:

  • What risks are posed to an e-Business venture through the use of these tools and technologies (i.e. ERP systems, CRM systems, intranets, extranets, groupware)?
  • What do e-Businesses need to do to make maximum use of all of these technologies?
  • How can someone match the needs of customers with the needs of an e-Business and its employees through an IKM infrastructure?
  • How do current e-Business sites match the criteria for effective interface design that you know about?
  • How do you feel as an online shopper that your online activities are recorded for CRM purposes?

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Task 5: A Commonly Used Knowledge Management System

Log onto the Sheffield Hallam web site and have a look at some of the databases available for you to investigate in the student intranet at:

http://students.shu.ac.uk/

Have a look at the Learning Centre at:

http://students.shu.ac.uk/lc/index.html

  • Get some information on books or look at some of the online databases.
  • Consider how the database has been designed, how do you suppose the data is organised?
  • Are there any relationships anywhere in the system?
  • What information do you suppose is being gathered by the owners of these systems about you?
Now take a look at Knowledge management framework tutorial