Notes:

Students answers 3 questions.

Exam paper is accompanied by CCC case study - see appendix at the end of paper.

All marking scheme tables are part of the paper and students must see them in the exam.

Answer tables are for the benefit of markers only and should be omitted before print.

Question 1 (100 marks)

a) Explain what an Intranet is. What does it do for a corporate organisation? Where does it sit in relation to the corporate IT infrastructure?

(40 marks)

b) Using examples of how it could be used; discuss the benefits of an Intranet strategy.

(60 marks)

Mark scheme	0-40%	40%-60%	60%-80%	80%-100%
a) 40%	Little explanation, Explanation is unclear.	Intranet is explained and its use is identified.	and Intranet technology is explained.	and Intranet is explained within the context of corporate IT infrastructure.
b) 60%	No valid examples. Discussion is unclear. Does not identify the benefits.	Examples are valid though they are limited to core business processes.	and Examples are good for elaborating on the use of the technology that brings about benefits.	and examples discuss a number of more intuitive ways organisations could use Intranet technology and respective benefits of these.

Question 2 (100 marks)

a) Explain what the terms "tacit knowledge," "explicit knowledge" and "background knowledge" mean. Use examples to demonstrate your understanding of the terms.

(40 marks)

b) Use examples to discuss how CCC should manage tacit and explicit knowledge and use them to take advantage of the e-Business opportunity.

(60 marks)

Mark scheme	0-40%	40%-60%	60%-80%	80%-100%
a) 40%	Demonstrate little understanding of the terms.	Explanation is limited to bookwork and the definition of the terms.	.... and real business examples are used to demonstrate understanding of terms.	... and for each case two valid examples are used to demonstrate critical understanding.
b) 60%	Little discussion. Unclear discussion.	Uses examples to demonstrate understanding of the problems and issues associated with managing explicit and tacit knowledge. Places the problem in context.	.. and uses examples of business activities to suggest ways to manage tacit and explicit knowledge and control the associated issues/problems.	.. and develops a comprehensive argument and strategy for managing information to overcome the issues and the problems.

Question 3 (100 marks)

a) What is a 'domain name'? What is a 'domain name service' or DNS? Use one example to explain how DNS works.

(40 marks)

b) Use the URL "http://my.shu.ac.uk/index.html" as an example to draw a diagram to present the hierarchical organisation of domains in this URL. Identify and explain all domains in "http://my.shu.ac.uk/index.html".

(60 marks)

Mark scheme	0-40%	40%-60%	60%-80%	80%-100%
a) 40%	Explanation and diagram are unclear.	Explains what a domain name is. Explains correctly what DNS is, why we use it and a simple example of how it is used.	.. and uses an example to explain why we need domain names. Expands to discuss the architecture of DNS.	... and with reference to various domains in an example, explains how DNS is deployed. Uses the example to explain how it works.
b) 60%	Explanation is unclear.	Manages to demonstrate the hierarchical organisation for the domains.	.. and diagram correctly depicts a number of other top-level domains.	.. and identifies all domains in the URL and clearly describes what each domain represents and how it relates to other identified domains.

Question 4 (100 marks)

a) Identify the four security cornerstones. Use examples to briefly explain them. (40 marks)

b) Verisign is a leading certificate authority. What is a certificate authority? What is a digital certificate? Discuss services that Verisign could provide Sheffield Hallam University. (60 marks)

Marking scheme:

	0-40%	40%-60%	60%-80%	80%-100%
a) 40%	Demonstrate little understanding of the terms.	States three out of the four terms correctly. Explains as many as two of the terms using valid examples that demonstrate some understanding of the three terms.	.. and all four terms are stated correctly. Two of the terms are explained correctly using appropriate examples of exchanges or transactions that take place online.	and all four terms are explained using correct and appropriate examples of online transactions and exchanges. Demonstrates a full understanding of the terms.
b) 60%	Demonstrates little understanding as to what a CA or a DC is.	Explains what a CA is and what a DC is.	.. and attempts to correctly place the role of CA and DC within PKI. Uses at least one good example, possibly related to potential services to students within SHU, to demonstrate understanding of the hierarchical structure of CAs.	.. and extends the discussion (again may be related to services within SHU) to fully demonstrate understanding of why certain organisations such as SHU are good candidates to emerge as CAs.