TUTORIAL FOR "What is an information management infrastructure in an e-Business?"

Tutorial Tasks

Read these questions before the tutorial and write some thoughts down. You'll need to get together with your team that you're going to complete the assignment with.

We'll work through these questions during the tutorial as a group and put the best answers together.

Tutorial Task 1. The Knowledge Management Framework

This task requires a little imagination. Remember that you were thinking about the business in the case study.

You need to think about the framework for the KM infrastructure.

• Create a Knowledge Management Framework for the e-Business venture, so that you can specify a complete knowledge management system
• You need to consider the six aspects of the business KM system
• Have a look at another group's work and see if you can see any holes or omissions in their work

Tutorial Task 1. The Critical Point of the e-Business

You need to look at one area of the organisation where you think knowledge management is important - for example in customer care, R&D, staff development, or finance.

• Describe how you can find all of the information they need for this area of the business
• Describe the formats that this information is found in
• Describe how the information can be used to improve a suspected problem